Help and support
How can we help?
Answers about signing in, joining your school, selling and your account. Still stuck? Email hello@bithoo.in and a real person will reply within two working days.
Signing in
Codes usually arrive within a minute. Check your spam or promotions folder, and check that the email address is spelled correctly. You can ask for a new code after a short wait; for safety, an address can request only a few codes every ten minutes.
A code works once, for five minutes, and only the newest code you asked for works. After five wrong tries, ask for a new code.
Not yet. Because we keep only a scrambled form of your address, we cannot look it up or change it. You can delete your account and sign up again with the new address.
Joining your school
From your school, usually through a circular, your class teacher or the school's Bithoo coordinator. If your school is not on Bithoo yet, ask for it.
If your details match the class roster your school uploaded, you are approved straight away. Otherwise your coordinator checks your admission number (and ID card photo, if you added one), usually within a few school days. The app checks for you, so you can close it while you wait.
Talk to your school's coordinator. They can see why, and you can sign up again with the right details.
Buying and selling
Tap Sell, add a photo of the cover (and any pages worth showing), the title, subject, class and condition, and choose a price, free or swap. Phone numbers, emails and links are not allowed in listings.
At your school's hand-over point, shown in the app, during school hours. Never meet anywhere else and never share your phone number or address. Messaging inside the app is switched off for now.
In person, when you hand over the book. Bithoo never handles money.
Open the listing from My books and use the menu: mark it reserved, edit it, or delete it.
Safety and reporting
Open the listing and choose Report from the menu. Your school's coordinator reviews every report. You can see your reports under Me → My reports. For anything urgent, email hello@bithoo.in; we act on safety reports within 24 hours.
Parents
Sign up in Bithoo as a parent. In your child's app, open Me → Link code for a parent, and type that code in your app under Link a child.
Deleting your account
- Students: open Me and tap Delete my account. Parents: tap the account menu at the top left and choose Delete my account.
- Confirm that you understand it is permanent.
Your name, class, scrambled sign-in email, admission number, school email, ID card photo, listings and photos are deleted straight away. If you cannot open the app, email hello@bithoo.in from the address you signed in with.
Still need help?
Write to us and a real person will get back to you.